Frequently Asked Questions

Free and Express Shipping

We offer free shipping with all orders. Orders are processed Monday through Friday, excluding Weekends and holidays.

As an international customer (outside of Australia), please be aware that your home country may charge you import taxes and customs duties when the order arrives at the country of destination.

These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

Next-Day Delivery

Next-Day delivery within Sydney Metro is available for orders placed by 1PM AEST, Monday through Saturday. If you are eligible for this service, the Next-Day delivery option will appear during the checkout process.

Orders placed with Next-Day delivery are expected to be delivered before 6pm on the date of order, subject to the following conditions:

  • Same-Day delivery is available for eligible orders placed by 1PM (AEST) Monday through Friday. Deliveries cannot be made on public holidays
  • Same-Day delivery is available for delivery to selected Sydney Metro postcodes. If you are eligible for this service, the option will appear during checkout, upon entering your postcode into the “POSTCODE” field within the “Shipping Address” section at checkout.
  • Same-Day delivery service is available for item(s) in your order that are immediately available for shipment and is not available for Pre-Order, Zippay or Afterpay orders.
  • The delivery time may vary depending on the destination postcode.

To estimate the total delivery time for items, please refer to the shipping availability provided on the product page and at checkout. 

 

Available:

To estimate the total delivery time for immediately available items, please allow up to two business days from your order date to process your order for shipment, in addition to the time required for delivery to your location, as estimated below: 

Region Shipping Cost Delivery Time
Australian (standard) Free 2 - 5 business days
Australian(express) $10 1-3 business days
Australia(Same-Day) $20 Next business day
New Zealand Free 2-5 business days
Asia + South Pacific Free 2-5 business days
US,Canada Free 2-5 business days
Italy,UK Free 2-5 business days
Russia Free 2-5 business days

Pre-Order:

Item(s) that are not immediately available are estimated to ship during delivery window provided.

Please refer to your order confirmation email for your estimated shipping dates. The dates will also be listed on the product pages and during checkout once the item(s) is added to your shopping bag. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.

A confirmation containing your delivery details will be emailed to you as soon as your purchase has been shipped.

Your credit card will only be charged for backorder/pre-order reservations at the time of shipment.

Purchases made online are available for delivery worldwide.

Purchases may not be shipped to P.O. boxes, or to any address outside of Australia.

We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

For security reasons, all online purchases require an adult signature upon delivery.

We will send you a shipping confirmation email as soon as your purchase has been shipped, which will allow you to track your order's status and the progress of your delivery. In addition, your Malkia account on malkia.com.au will allow you to track your order status. 

You can also use the links below to track your orders

Australia Orders

AUSTRALIA POST TRACKING SERVICE

International Orders

DHL EXPRESS TRACKING SERVICE

All parcels are dispatched from Drummoyne (2047) in Sydney, Australia

Should you require more information or assistance, please contact us on info@malkia.com.au.

Am I required to pay any duty or taxes for my purchases?

As an international customer (outside of Australia), please be aware that your home country may charge you import taxes and customs duties when the order arrives at the country of destination.

These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

Please note that we do not take responsibility of any goods lost by the shipping courier. For DHL Express orders, customers have an option to purchase shipping insurance to guarantee compensation in the event of package loss.

Full priced items – can be returned for a refund or an online store credit.

Sale items or orders discounted at more than 10% – can be returned for an online store credit only.

Customers are to cover the cost of the return postage unless your items are deemed faulty by our team.

For online purchases, Malkia will only accept return on purchase of merchandise if returned according to the below conditions:

1. The item is in its original condition: merchandise that has been worn, used, altered or damaged will not be accepted;

2. Is accompanied by the original invoice, all original Malkia packaging, and outer shipping carton (or suitable alternative);

3. The security return/exchange label is intact and attached to the item;

4. It is returned and received by Malkia within 14 days for all purchases

Returns and exchanges are not available for earrings, intimate apparel, swimwear, Made To Order, DIY and personalized orders

Malkia reserves the right to refuse return of any merchandise that does not meet the above return requirements at Malkia’s sole discretion.

Please note that the cost of return shipping is to be covered by the customer.


1. Visit the Return Your Order page and follow the prompts.

2. Note down the returns number on the returns form included in your order.

3. You will receive an email with the details of how to post your return items back to us.

Please email us at returns@malkia.com.au with your order number & a brief description of the fault/ incorrect item & we can resolve this for you. Images of the fault or incorrect item would be highly helpful.

Products that have a major fault may be returned for a refund, credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

Visit the Return Your Order page and follow the prompts.

 Within 14 days of receiving your order, request a return or exchange by contacting us on info@malkia.com.au

To prepare your return:

1. Ensure the item(s) are in original, unworn condition, and have the Malkia return tag(s) intact. 

2. Place the item(s) in the original packaging.

3. Complete the Return section of the original purchase invoice, and enclose it with the item(s). 

4. Securely repackage the item(s) into the outer shipping carton. If you have not kept the outer shipping carton, please find a suitable replacement to protect the item(s) and packaging. 

5. Returns received without proper Malkia packaging will not be accepted. 

Merchandise returned will be processed within 7-10 business days of receipt of merchandise. A confirmation email will be sent once your return has been processed and your account has been credited. Refunds may only be issued in the same form as was utilised for payment. Please note that once a refund is processed, it may take 10-15 working days for the funds to be available in your account. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Original shipping charges incurred at the time of purchase are non-refundable.

In order to exchange an item, return the original item using the return instructions provided in your shipment. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

Withdrawals, cancellations, exchanges or returns are not accepted for orders of DIY, Made To Order, and personalised or customised products.

Malkia operates the malkia.com.au website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from malkia.com.au

Service

Service is the malkia.com.au website operated by Malkia

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies.

We use Session Cookies to operate our Service.

Preference Cookies.

We use Preference Cookies to remember your preferences and various settings.

Security Cookies.

We use Security Cookies for security purposes.

Malkia uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

If you are from the European Economic Area (EEA), Malkia legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Malkia may process your Personal Data because:

  • We need to perform a contract with you
  • We need to perform a contract with you
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Malkia will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Malkia will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Malkia will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure for Law Enforcement

Under certain circumstances, Malkia may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

  • To comply with a legal obligation
  • To protect and defend the rights or property of Malkia
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
  • The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

    The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

    The right to object. You have the right to object to our processing of your Personal Data.

    The right of restriction. You have the right to request that we restrict the processing of your personal information.

    The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

    The right to withdraw consent. You also have the right to withdraw your consent at any time where Malkia relied on your consent to process your personal information.

    Please note that we may ask you to verify your identity before responding to such requests.

    You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

    We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Analytics

    We may use third-party Service Providers to monitor and analyse the use of our Service.

    Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

    Behavioral Remarketing

    Malkia uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

    Google Ads (AdWords)

    Google Ads (AdWords) remarketing service is provided by Google Inc.

    You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

    Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

    Facebook

    Facebook remarketing service is provided by Facebook Inc.

    You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

    To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

    Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

    For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

    Payments

    We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

    We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

    The payment processors we work with are:

    PayPal / Braintree

    Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

    After Pay

    Their privacy policy can be viewed at

    https://www.afterpay.com/en-AU/privacy-policy?soft_redirect=true

    Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Our Service does not address anyone under the age of 18 ("Children").

    We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    If you have any questions about this Privacy Policy, please contact us by clicking on the button below: